Helpdesk Technician

Job Description / Requirements

Job Description

Provide technical end-user support via telephone, email, or webchat.

Provide restorative or maintenance actions to resolve end-user problems.

Respond to end-user problems based on standard procedures.

Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements:

Bachelor’s degree/Vocational in IT-related courses is a plus.

Undergrads and Fresh grads are welcome; Should be an incoming 3rd year college with no back subjects or has finished a Diploma/Certificate course.

Good in oral and written English communication and customer service skills.

Must consistently meet or exceed required performance criteria.

Able and willing to take several calls a day when necessary.

Familiarity/good working knowledge in PC Hardware/Software Troubleshooting.

Prior Software Application support ( Outlook, etc.) experience is a plus.

Prior BPO experience in Technical Support is a plus.

Familiarity with ticketing system is a plus.

Must be willing to work in different shifts.

How to Apply

Send your resume at gbabila@stefanini.com Walk-in Look for Giardy Babila

Work Location

30th Flr. G.T. Tower Ayala Avenue cor. H.V. Dela Costa Makati City

Ad Overview

Date Posted: December 16, 2016
Hiring Company: Stefanini Philippines
Work Type: Full Time
Salary: 15,000-30,000
Job Category: IT, Programming, Systems & Networks
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Company Snapshot

Helpdesk Technician

Stefanini Philippines

Address:

City:
Metro Manila

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