Field Engineer in Taiwan

Job Description / Requirements

Position: Field Engineer (FE) – Taiwan
Department: Technical Services
Location: Taiwan
Reporting To: Field Engineer Team Leader (FETL)
Salary: 90.000 TWD

The primary functions of a Field Engineer are to resolve incidents that are raised by our customers, and to implement changes and improvements required by customers. Incidents and changes can be related to UNIX and Wintel servers, tape libraries/drives, storage devices, printers and various others pieces of equipment.

Primary Workflow:
• Onsite break-fix hardware maintenance
• UNIX and Windows Operating System support (onsite)
• Problem Management
• Incident Response
• Customer Communication
• Escalation

Secondary Workflow:
• Provide assistance to the GSD Team by working on any ‘open’ or ‘pending’ service call.
• Conduct onsite physical and logical audit for proactive sparing
• Perform quarterly onsite preventive maintenance per assigned customer
• Create preventive maintenance reports
• Create incident reports as required
• Updating TRT internal procedures
• Updating TRT Knowledge Base for future service calls
• Learning additional technical and non-technical skills.

Required Deliverables:
• Ensure all logged incidents are resolved within SLAs
• Ensure all customer communication is prompt, professional and reliable.
• Ensure all commitments made to customers are met, or re-scheduled with the customer’s knowledge and approval
• Escalate calls through correct channels in a timely manner
• Continuously learn additional technical and non-technical skills
• 24 x 7 Support Structure
• Comply fully with company policy to protect the interests of TRT at all times

Key Accountabilities:
• Break/Fix Hardware Maintenance:
o Identifying failed hardware
o Involve L2 and/or L3 support as and when necessary
o Documentation of problem resolutions into TRT’s knowledge base
o Ensure procedures are properly followed when onsite.
5 February 2015 SE Department • Disaster Recovery:
o Escalation to L2 and/or L3 for DR Execution
• Incident Response:
o Call management
o Appropriate escalation to Field Engineer Team Leader when necessary
• Logistics and Service Partner Coordination:
o Coordination with GSD Division for parts needed for a particular call
o Coordination with GSD Division for Inventory Movements.

Service Call Updates:
o Ensure that all onsite service calls under your responsibility are updated to the GSD Team in a timely fashion.

OH&S Work Environment:
o Ensure that the technical work areas remain clean and organized at all times.
o Ensure that the warehouse remains clean and organized where practical.
o Ensure that you adhere to ESD procedures.
o Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.

Professional Capabilities:
Successful applicant would need to demonstrate a proven track record of at least 3 years in supporting any of the following server storage and networking technologies:
• Networking – Cisco, Juniper, Nortel, Brocade
• Server – IBM, HP, Dell, Oracle
• Operating Systems – VMWare, UNIX (Linux, Red Hat, Solaris, AIX, HP-UX etc.)
• Storage – EMC, NetApp, IBM, HP, Quantum, STK
• Backup Software – NetBackup, TSM, Networker, Commvault

Applicants should have the willingness to be assigned on other TRT locations when necessary.
Candidates with personal vehicle would have an advantage.
Non Local candidates with work permit and can speak mandarin wound have an advantage.

How to Apply

Applicants can apply by sending their resume and motivation to:

Work Location

6F., No.378, Changchun Rd., Zhongshan Dist., Taipei City 104, Taiwan (R.O.C.)

Ad Overview

Date Posted: November 29, 2016
Hiring Company: TRT Global
Work Type: full time
Salary: 90.000 TWD
Job Category: IT, Programming, Systems & Networks
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Company Snapshot

Field Engineer in Taiwan

TRT Global


6F., No.378, Changchun Rd., Zhongshan Dist., Taipei City 104, Taiwan (R.O.C.)


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