Our client is a New Zealand owned company that provides online management solutions for various size
accommodation providers internationally, such as Hotels, Motels, Resorts, Apartments, B&Bs,
Lodges and much more.
They are looking to expand the team to meet the growing demands for their products and are looking out for
candidates in Manila and Cebu.
Ideal candidate will have excellent computer skills with the ability to work online. You will be interested
in a career in online management and be committed to growing with the company.
You will interact with a wide variety of people in the hospitality industry and have the ability to develop
excellent relationships with clientele to provide a sustainable and mutually beneficial working environment.
The job – As Partner Service Executive,
you will Be able to set-up new accounts for new clients, train them, familiarize them with the system &
take them live on to the system. Provide constant support to the client & be in constant touch with them
for any issues being faced by them
Software Setup and First Level training for New Hotels / Motels
Be able to map the clients channel manager to the requested channels such as Booking.com, Expedia, Agoda etc.
Providing Product support to existing Hotel Clients
Providing product Training to new Clients
Liaise with Regional Partner Services & technical team for any issues found within the system
Managing Email and Phone support for all clients — 1st point contact
Liaising with Online Channel Partners, PMS Partners and other suppliers
Work with Head of South East Asia to deploy support efforts
2+ years in Sales Support roles
Some XML or coding experience preferred
Experience of working in start-up environment
Positive approach to networking Interest in online web / cloud based technology
Previous Customer service experience
Courteous, polite and patient to assist our clients with queries
Moderate computer skills/knowledge, as well as Microsoft Suite Skills (Excel, Word etc)
A high level of resilience and ability to deal with different personalities
Analytical approach to provide solutions to our clients
Clear and professional written and verbal communication skills
Extras – it would be great to have..
Diploma or Bachelor’s degree
Accommodation industry knowledge (hotels, motels, B&Bs etc)
Existing network of contacts in hotel / accommodation industry
Salary: ₱30000 - ₱50000
Apply at Bossjob.ph today!