The Systems Support Specialist will provide first level of support to end users on various system issues and problems relating to hardware, software, peripherals of the company and possible network issues. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA per agreement with the client. The Systems Support Specialist must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate department. System Support Specialist is also responsible for system implementation and training clients from HQ or client site.
System support specialists typically work in an office environment or offsite when there is an implementation, training or support that cannot be resolved remotely. A typical day for a support specialist involves receiving user issues via a ticketing system or via phone or email, identifying core problems and solving them which may require 24/7 on call support.
Provide exceptional customer service in person, via phone and email as appropriate;
Resolve help desk issues including troubleshooting hardware and software issues;
Assist in product demo during sales presentation;
24/7 on call support;
Product training and implementation;
Participate during installation of system which may require setting up of networks, printers and products equipment;
Test system updates.
Salary: ₱20000 - ₱25000
Address: 8491-A Rockwell Drive Kalayaan Ave. cor Matilde St. Poblacion
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