Software Helpdesk / Medical Coder – Work from home benefits

A full-time Help Desk consultant wanted for Vericle (also dba eSpoc) – a US-based, fast paced, innovative Internet billing technology company with extraordinary client-centered culture and focus on client relationships. Vericle offers comprehensive cloud-based practice management software, billing and revenue cycle management service, and client coaching for maximum profitability, compliance, practice growth, and office efficiency.

If you’re excited about helping medical practice owners and their staff use software to better help their patients, please fill out the application and upload your resume, and we will schedule an interview to discuss a possible fit.


  1. Customer problem trouble-shooting
  2. Customer training on using Vericle
  3. Promote teamwork with medical service providers
  4. Respond to basic medical claim billing questions (mandatory on the job training)
  5. Contribute to building a shared Help Desk knowledge base
  6. Work together with our software support and account management teams to solve client problems
  7. Professionally document problem solutions (mandatory on the job training)
  8. Work US hours (9-5pm EST or 1pm-9pm EST shifts available)
  9. Have a fast internet connection at home


  1. Extremely patient, ready to ask enough questions to understand the root-cause of the problem and the purpose of the action the client is failing to accomplish
  2. Outstanding teamwork
  3. Positive “Can-Do” attitude
  4. Solid problem-solving skills
  5. Very comfortable with computers, web browsers
  6. Excellent verbal and written communication in English (on the job accent training provided)


  1. Candidate must have completed 4 years of Bachelor’s / College degree or any equivalent advanced education (College education in computer science or engineering is a plus).
  2. Experience helping others over the phone.
  3. Certified Professional Coder is a plus


  1. Bonus Benefits Compensation after 6 months
  2. Work from home up to 90%
  3. Competitive starting salary.

please fill out the application on this link and upload your resume, and we will schedule an interview to discuss a possible fit.

Salary: 32,000-50,000
Address: Kapitolyo Pasig

How to Apply:

You can contact me directly at 09159474866 if you have any questions otherwise you can submit an application on


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