· Processes and resolves customers system incidents and requests using technical and service knowledge
· Assumes initial ownership of the coordination, investigation and documentation of requests and system incidents
· Performs initial level diagnosis of problems and incidents and resolving them when appropriate
· Interprets problems or errors at a basic level and evaluating the risk of events and escalating appropriately to protect client services
· Ensures proper documentation for all problems, incidents and requests
· Follows up on actions and resolution of incidents to ensure customer satisfaction
Salary: ₱15000 - ₱20000
Apply at Bossjob.ph today!