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Service Desk Analyst

Description:

·        Processes and resolves customers system incidents and requests using technical and service knowledge

·        Assumes initial ownership of the coordination, investigation and documentation of requests and system incidents

·        Performs initial level diagnosis of problems and incidents and resolving them when appropriate

·        Interprets problems or errors at a basic level and evaluating the risk of events and escalating appropriately to protect client services

·        Ensures proper documentation for all problems, incidents and requests

·        Follows up on actions and resolution of incidents to ensure customer satisfaction



Requirements:

  • Atleast 6 months – 1 year of CSR experience
  • Vocational or undergrads are welcome to apply
  • Can start ASAP!
  • Available for interview ASAP!

Salary: ₱15000 - ₱20000
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