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Senior Technical Support Representative

Description:

  • Provide world class Technical Support and Customer Care to US and EU-based customers via call, email and chat support channels
  • Comply with Company Guidelines
  • Other Tasks will be assigned based on Career Path and Progression



Requirements:

  • Experience in Zendesk and/or Five9 and/or Intercom preferred
  • Knowledge and Experience in Cloud-Based System would be an advantage
  • Fluent in spoken and written English with excellent communication skills
  • Soft Skills; Active Listening, Empathy, Call Courtesy, and Proper Phone Etiquette
  • Hard Skills: Managing AHT, First Call Resolution, Escalations, and Utilization of Tools.
  • Exemplary Attendance and Punctuality
  • Expected to work shifting schedules during 24/7 operations for peak season which is last quarter of the year
  • Willingness to work overtime as requested.
  • USA business hours: 9pm to 6am / 10pm – 7am

Salary: Salary confidential
Address: 18th Floor Wynsum Corporate Plaza, Ortigas Center