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Seasonal Customer Service Associate

Description:

Communication Skills:

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Good comprehension skills – ability to clearly understand and state the issues customers present

• Ability to concentrate – follow customers issues without distraction to resolution

• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response

Computer Knowledge/Skills:

• Ability to use a desktop computer system

• Excellent typing skills

• Demonstrates an ability to successfully navigate websites

• Ability to successfully adapt to changes in the work environment

Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

• Ability to determine customer needs and provide appropriate solutions

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

• Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

• Ability to approach problems logically and rationally

• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service



Requirements:

Qualifications:

• No experience required for – SHS Graduate, College Graduate, Completed 2 years in college

• 1 year customer service experience required for HS Graduate (old curriculum), Less than 2 years in college, ALS Graduate

Salary: ₱15000 - ₱20000
Address: Three E-Com Center, Harbor Drive Cor. Bay Shore, Manila, Pasay, Philippines