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Japanese Service Desk Operations Manager

Company Profile:

One of the top and largest IT Company from Japan that Offers a wide range of software products and services.

Position:                   Japanese Service Desk Operations Manager
Location:                  Cebu
Salary:                      P100,000-P150,000
Work Schedule:     Dayshift

Benefits:
Medical Benefits
Clothing allowance
Food allowance
Performance Bonus
Leaves convertible to cash
Life Insurance coverage

Salary: ₱100000 - ₱150000
Address: Unit 3 IJKLM, 3rd Floor, Crissant Plaza Building, No. 272 Commonwealth Avenue Old Balara

How to Apply:

Requirements: Filipino who can speak Japanese Graduates or Undergraduates with good background  Preferably with work experience in Service Desk At least 3 years managerial experience JLPT N1, N2, N3 Passer or Level A leader and a team player at the same time  Has strong delivery and people management skills  Able to cope and thrive in fast-paced and diverse environment With good communication, negotiation and facilitation skill Responsibilities: Maintain good customer relationship and satisfaction. Report issues and provide corresponding actions or solutions Work with Operations Managers to meet the goals and achievement of the company  Explain and operate capacity and target together with the customer assuring compliance to agreed goals Provide management reports on operations , escalating on issues as required and proposing process improvements Participate in standardization programs in the organization Ensure that all customer concern are understood and provide resolution Ensure proper coverage is maintained by support teams to customer deliverables Characterize and control technical support policies and procedures.   RECRUITMENT PROCESS:   • Initial Interview • Assessment • Interview with Filipino Manager • Client's Interview with Japanese • Job Offer   Kindly submit your resume to Ms. Prelie through this email ***@gmail.com / ***@jp-network-e.com and you may contact us on 09369734028.   You may also contact us to the following: Mobile: 0936 973 4186 / 09456154082 / 915-849-3035 Landline: (02) 245-2829 Skype: jkrecruit / live:jknetworkjobs Line:j-k_jpteam   J-K Network Services https://jkmanpower.jp-network-e.com/   FREE BILINGUAL CAREER CONSULTATION https://tinyurl.com/y8lwcykd   Refer your friends and get a referral bonus once they get hired! https://tinyurl.com/yd4383ok

 

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