IT Service Desk
- Performs Advance remote PC diagnostics and repair, PC optimization on client computers
- Performs in depth analysis, diagnosis and immediate resolution of client computer issues
- Fills out log forms with accurate, complete and detailed information for tracking & record purposes.
- Responding to queries on the progress of the PC repair by means of providing proficient chat communication with end customers.
- Escalate unresolved problems or issues to Level 2 support.
- Performs special tasks (E. g. Callbacks, Demo, Testing, Research, etc…) and other assignments as required by the project.
- Performs daily and weekly administrative tasks as required.
- Follow strict company policies and client policies.
- Maintain consistent high level support and delivery to meet clients SLA’s.
- Work effectively on a team environment with time and work load adjustability as needed. 11. Flexibility to work on assigned schedule given by immediate superior or as required by the project. “
- at least 6 months of experience.
- Excellent English written and communication
- Work may be designated for any shift time (24/7 support)
Salary: ₱15000 - ₱25000