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IT Service Desk

Description:

  • Performs Advance remote PC diagnostics and repair, PC optimization on client computers
  • Performs in depth analysis, diagnosis and immediate resolution of client computer issues
  • Fills out log forms with accurate, complete and detailed information for tracking & record purposes. 
  • Responding to queries on the progress of the PC repair by means of providing proficient chat communication with end customers. 
  • Escalate unresolved problems or issues to Level 2 support. 
  • Performs special tasks (E. g. Callbacks, Demo, Testing, Research, etc…) and other assignments as required by the project. 
  • Performs daily and weekly administrative tasks as required. 
  • Follow strict company policies and client policies. 
  • Maintain consistent high level support and delivery to meet clients SLA’s. 
  • Work effectively on a team environment with time and work load adjustability as needed. 11. Flexibility to work on assigned schedule given by immediate superior or as required by the project. “



Requirements:

  • at least 6 months of experience.
  • Excellent English written and communication
  • Work may be designated for any shift time (24/7 support) 

Salary: ₱15000 - ₱25000
Address: Mandaluyong