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Customer Support Representative

Description:

Job Requirements:

● At least 21 years old and above

● At least high school graduate with 2yrs call center / BPO experience

● Average to Exceptional communication skills in English and great call handling skills

● Savvy in computer & internet navigation

● Experienced using Excel Spreadsheet or Google Sheet



Requirements:

Job Responsibilities:

● Provide assistance to customers in a very pleasant and friendly manner

● Taking Inbound and doing outbound calls

● Answering all the customer service related tickets on Zendesk and Buyer Messages

● Administer and process all orders through telephone and email for customers as well as employees.

● Manage all customer queries and respond to same through all phone and emails.

● Managing and Fulfilling Orders and Replacements

● Responding to Negative Reviews

● Removing and Managing Negative Seller Feedback

● Maintain broad knowledge of Company products and Services

● Develop accurate logs for all customer account database and maintain records for all.

● Participate in business development program to support company’s professional growth as well as to provide quality services to customers.

● Perform various administrative functions such as filing and organizing.

● Checking Amazon listings for errors, escalating issues as is needed

● Responding to negative product reviews & seller feedback on amazon

● Getting into the bottom of customers’ problems and offer timely and appropriate solutions

If you think you fit these amazing qualifications, please send your CVs

at: ***@amzallstars.ph and get PHP 40,000 – 45,000 Pay + Company Benefits!

Salary: ₱30000 - ₱35000
Address: Bonifacio Global City (BGC)