Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)
As a Real-Time Analyst you’ll need to ensure consistent methodologies are followed to maintain quality and support the preparation of ad hoc analysis that enables strong understanding of the business. You’ll also create all production-based reporting and ensure achievement of all metrics for telephone quality assurance.
1+ year of experience working in a call center and/or transaction site
At least 6 months of Workforce RTA experience
At least 6 months of experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis and/or Blue Pumpkin
Intermediate level of experience with MS Excel (i.e. creating spreadsheets, v-lookups, pivot tables, etc.) and MS Word
Ability to work on a flexible schedule, including weekends
Open in working on a Night Shift
Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
Job Keywords: Workforce Real Time Analyst, Workforce Analyst, Work Force Analyst, Real Time Analyst, RTA, Avaya, CMS, IEX, eWFM, Genesis, Blue Pumpkin, MS Excel, MS Word, Quezon City, NCR, National Capital Region, Night Shift
Salary: ₱15000 - ₱25000
Address: Quezon City, Philippines
Apply at Bossjob.ph today!