Key Responsibilities:

  • To train, support and mentor associates on required skills per client request
  • To assist the Training Supervisor with tasks and responsibilities related to the post
  • To set a timeline or training calendar cycle, which promotes increased operational efficiency
  • To carry out strict process compliance on all levels within the team
  • To update and review training plans that adapt to business needs
  • To participate and contribute on weekly, bi-weekly and monthly business review meetings
  • To administer Learning and Performance Needs Analysis (LPNA) on current employees
  • To conduct and develop effective training techniques or methods to new hires and existing associates
  • To identify and provide essential information for the trainees’ development and needs
  • To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
  • To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
  • To plan and provide training support and development plans for associates
  • To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
  • To facilitate or manage soft skills training such as for voice and customer experience



·       With at least 2-years of experience in Training & Development or equivalent area

·       Must be a college graduate or completed at least 2-years in college

·       Background and/or experience in freight forwarding or customs brokerage is an advantage

·       Willing to work on public holidays/festivals if scheduled/required

·       Works well with time management and optimistic approach to challenging roles or tasks

·       Carry the initiative to sustain and satisfy client relationships as well as train and develop the team

·       A competent team player with great grasp on the business and associate needs

·       Eager to promote and uphold the corporate values

·       Willing to be assigned in Ortigas (This is for a temporary remote job)

·       Available to start ASAP

VIRTUAL RECRUITMENT PROCESS: Initial Interview (Phone/Skype) – Online Assessment – Final Interview (Skype/Zoom)

Salary: ₱25000 - ₱35000
Address: 17th and 18th floor Cyberscape Gamma, Topaz & Ruby Roads, Ortigas Center, Pasig City