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Telecom Service Delivery

Description:

1.     Acts as the key point of contact for the client, partner, and vendor-facing communications. Taking ownership and drives high-level escalations on both sides as necessary.

2.     Service checking of the available Telecommunication Carriers that can provide services for one and/or multiple locations.

3.     Keep up to date with existing and new products and services offered by US Telecommunication Carriers and Solutions Provider

4.     Support the Sales Team in validating services being offered to the customers

5.     Creation of quotations, proposals, and contracts.

6.     Order Processing and Implementation of all projects

7.     Other project management tasks may assign from time to time.



Requirements:

1.     Ability to manage multiple projects and prioritize accordingly.

2.     Communicate with US-based order managers, customers, vendors, and manufacturers.

3.     Initiate conference calls to track the progress of orders and identify and resolve outstanding issues.

4.     Ability to work in a fast-paced and dynamic environment with global business demands.

5.     Ability to deal with shifting priorities, demands, and timelines.

6.     Experience in back-office or technical support is an advantage but not required.

7.     Excellent interpersonal skills and ability to work with team members at all levels.

8.     Excellent written and verbal communication skills.

9.     Superior attention to detail, problem-solving, and organization fluency is strongly desired.

10. Knowledge of PC, Microsoft Office Word, Excel, Access, and PowerPoint.

QUALIFICATIONS

1.     1-3 years of project management

2.     Telecommunications experience preferred

3.     Basic knowledge of Internet Protocol Networks (IPN)

4.     Cisco certification/s a plus (not required)

5.     LAN/WAN topology experience and knowledge a plus

6.     Willing to be exposed in a performance-driven environment.

7.     Willing to work in an office setting in San Juan City.

8.     Willing to work in a fixed night shift schedule; 12MN – 8 AM (Tuesdays – Saturdays)

9.     Comply with L3 Global working protocols.

Salary: ₱25000 - ₱30000
Address: Textron Bldg. Luna Mencias St. San Juan City MM