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Technical Support Representative

Description:

Roles & Responsibilities

  • Should be able to handle inbound / Outbound calls
  • Resolve IT Support Request and Issues
  • Maintain Service Records
  • Perform IT Troubleshooting and should be able to resolve IT related issues remotely
  • Should be able to document the tickets in ticketing tool
  • Escalate Advanced Cases * Manage Service Desk Queue
  • Serve as the first point of contact for customers seeking technical assistance
  • Follow-up and update customer status and information
  • Provide accurate information on IT products or services
  • Identify and suggest possible improvements on procedures Technical/Functional Skills



Requirements:

MUST HAVE SKILLS

  • Excellent Technical skills related to MS office, Windows 10, Browser issues, VPN, Basic windows troubleshooting
  • Good Knowledge of ITIL processes
  • Excellent Verbal and Written communication skills
  • Time Management – Shall be able to handle multiple cases simultaneously
  • Team collaboration – Work with other IT personnel to resolve user issues, so they need to successfully collaborate with team members and coworkers
  • Flexible to Work in 24*7*365/366 , Weekend shifts
  • Good understanding of computer systems, mobile devices and other tech products
  • Customer-oriented and should have good customer handling skills

Job Types: Full-time, Permanent

Salary: ₱30000 - ₱15000
Address: Angeles