Technical Support Engineer
- Technical Engineer install and configure computer applications.
- Engineers monitor and maintain computer networks.
- Technical Engineer configure operating systems.
- Technicians resolve issues related to the network.
- Technical Support Engineer prioritize and manage the workflow.
- Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.
- Engineers design computer systems to meet the particular requirements of their organization or clients.
- Technical Engineer should possess the ability to learn and work on changing and emerging technologies.
- Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment.
- Technical Engineer keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
- To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
- Engineers maintain procedural documents and reports.
- Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
- Technical Support Engineer provide accurate feedback to customers promptly.
- Technical Engineer ensure proper logging of all issues.
- Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
- Technical Engineer prepare accurate reports promptly.
- Technical Support Engineer document technical knowledge in the knowledge database.
- Engineers also train people on how to use different types of systems.
- Technical Engineer monitor daily performance of technical systems.
- Technical Support Engineer help companies deploy new software or hardware systems.
- With at least 2 years of job experience in the same
- Excellent in hardware and software troubleshooting
- Good in communication skills
- Has motorcycle to use for the flexibility of fieldwork
- Can start ASAP
Salary: ₱10000 - ₱15000
Address: 120 Cordillera Street, Santa Mesa Height, Lourdes , Quezon City 1100 Metro Manila.