fbpx
search

Technical Support Engineer

Description:

  • Technical Engineer install and configure computer applications.
  • Engineers monitor and maintain computer networks.
  • Technical Engineer configure operating systems.
  • Technicians resolve issues related to the network. 
  • Technical Support Engineer prioritize and manage the workflow.
  • Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.  
  • Engineers design computer systems to meet the particular requirements of their organization or clients.
  • Technical Engineer should possess the ability to learn and work on changing and emerging technologies.
  • Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment.
  • Technical Engineer keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
  • To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
  • Engineers maintain procedural documents and reports.
  • Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
  • Technical Support Engineer provide accurate feedback to customers promptly.
  • Technical Engineer ensure proper logging of all issues.
  • Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
  • Technical Engineer prepare accurate reports promptly. 
  • Technical Support Engineer document technical knowledge in the knowledge database.
  • Engineers also train people on how to use different types of systems.
  • Technical Engineer monitor daily performance of technical systems. 
  • Technical Support Engineer help companies deploy new software or hardware systems.



Requirements:

  • With at least 2 years of job experience in the same
  • Excellent in hardware and software troubleshooting
  • Good in communication skills
  • Has motorcycle to use for the flexibility of fieldwork
  • Can start ASAP

Salary: ₱10000 - ₱15000
Address: 120 Cordillera Street, Santa Mesa Height, Lourdes , Quezon City 1100 Metro Manila.