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Technical Support Associate – Pasig City

Description:

JOB DESCRIPTION

GROW THE BUSINESS

  • Deployment of all IT Tools and ensure that all software, business applications and access are provided on time
  • Ensure all internal troubleshooting guidelines/ processes are followed and all administration work related resolutions provided are accurately completed
  • Ensure 100% adherence to Security, Regulatory, Compliance and Audit Standards

DELIGHT OUR CUSTOMERS

  • Achieve outstanding customer feedback by ensuring all their issues and request are resolved on time

OPERATIONAL EXCELLENCE

  • Optimize IT Technical Support processes and practices that will improve turnaround time in resolving and request raised by the users
  • Ensures that all the solutions provided adheres to the company wide standard design and configuration

BUILD AND ENGAGE CORPORATE CULTURE



  • Achieve the targets eNPS by participating on daily and weekly cadence
  • Achieve at least 1hr study time to learn new technical skill per week



Requirements:

PURPOSE

The role will be responsible to keep technologies that organizations rely on to do business up-to-date and running smoothly.

Provide troubleshooting services to end-users who needs assistance with their computer hardware or software.

QUALIFICATIONS



  • With Bachelor’s degree in Information Systems, Computer Science or equivalent
  • With at least 2-3 years of relevant experience in a help desk environment supporting desktop, wide area network and local area network equipment
  • Proficient in using Microsoft Word, Excel, PowerPoint and MS Outlook or Google Suite.
  • Experience in Working large-scale implementations
  • With good verbal and written communication skills

Salary: ₱15000 - ₱30000
Address: Pasig