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Technical Product Trainer – Pioneer UK Telco Account

Description:

   Responsible for conducting process training to new hires and evaluate their performance based on their competencies.

·        Deliver Product and Process Trainings

·        Take up new hire Training batches

·        Maintain attrition and throughput as per process guidelines

·        Coach and counsel where-ever needed

·        Document Training reports and trackers

·        Conduct Pre & Post assessment to identify any red flags (if any)

·        Provide feedback to specific areas of opportunity

·        Coach associates on DSAT with a clear understanding of process requirement

·        Generate and maintain regular reports

·        Understand process requirement

·        Conduct regular audits to check training effectiveness

·        Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

• Helps in creating training modules/curriculum

• Other tasks that may be required/assigned by the supervisor/manager as required by the business



Requirements:

  • Preferred: Candidate must possess at least a Bachelor’s/College Degree , any field.
  • At least 2 year(s) of working experience in the Telco field is required for this position.
  • Experience in handling a Technical account is preferred
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented
  • Can start immediately

Salary: ₱25000 - ₱30000
Address: 6F eBloc 3 IT Park Cebu City or FCC Bldg IT Park Cebu City