– Attend to simple concerns of Residential and SME customers received thru inbound/outbound telephone calls, SMS, email and chat in accordance with standard operating procedure.
– Analyze customer issues and concerns and provide accurate solution/s.
AREAS OF RESPONSIBILITY
• Attend to inbound/outbound telephone calls, email and chat in accordance with standard operating procedure
• Investigate, manage customer expectations to maintain customer satisfaction.
• Meet and exceed personal/team KPIs
• Record all data from calls according to the company’s standards
Education: Minimum Educational Qualifications for this position
Preferably with bachelor’s degree or at least 2 years College graduate (IT/Computer course).
Entry Level. Can perform basic Computer and Network Troubleshooting
Manage a large group of agents and ensure achievement of set targets
Salary: ₱15000 - ₱20000
Address: Reliance IT Center, #99 E. Rodriguez St. Brgy. Ugong Pasig City
Apply at Bossjob.ph today!