fbpx
search

Service Desk Agent

Description:

Purpose:

– Attend to simple concerns of Residential and SME customers received thru inbound/outbound telephone calls, SMS, email and chat in accordance with standard operating procedure.

– Analyze customer issues and concerns and provide accurate solution/s.

AREAS OF RESPONSIBILITY

• Attend to inbound/outbound telephone calls, email and chat in accordance with standard operating procedure

• Investigate, manage customer expectations to maintain customer satisfaction.

• Meet and exceed personal/team KPIs 

• Record all data from calls according to the company’s standards



Requirements:

Education: Minimum Educational Qualifications for this position

Preferably with bachelor’s degree or at least 2 years College graduate (IT/Computer course).

Relevant Experience:

Entry Level. Can perform basic Computer and Network Troubleshooting

Business Understanding:

Manage a large group of agents and ensure achievement of set targets

Salary: ₱15000 - ₱20000
Address: Reliance IT Center, #99 E. Rodriguez St. Brgy. Ugong Pasig City