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RTA Executive

Description:

Roles and Responsibilities:-

·        Analysis – Strong Analytical skills

·        Should be able to handle & achieve the departmental requirements

·        Maintaining secrecy of data

·        Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis

·        Should be open to change, Multi-tasking skills

·        Ability to manage real time queues and skill changes

·        Communication between Team Locations to effectively manage the staff

·        Ensure is able to effectively manage floor discipline

·        Ability to think on toes and take accurate decisions which will help in meeting the service goals

 

Key Deliverables (KRA/Measure):

·        Meet Real Time Adherence

·        SLA – Service Level/Abandon Rate Targets met on a consistent Basis

·        Real Time Reporting – Timeliness & Accuracy

·        Client Management – Internal and External

·        Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis

·        Ability to handle high level data analysis and data



Requirements:

Applicant’s Specifications:

·        Good knowledge of MS Excel & other MS Office Applications

·        Should have good Knowledge of Avaya CMS

·        Ability to think strategically and work in terms of business opportunity and growth

·        Candidate should be ready to work in a 24*7 environment

·         Ability to handle pressure and a natural go getter

 

Experience

·        Should have minimum exposure in Call Center environment for 2 years

·        With atleast 1 year experience in Real Queue Management

·        Knowledge of Scheduling should have understanding of basics in Scheduling

Salary: ₱20000 - ₱25000
Address: 6F eBloc 3 IT Park Apas Cebu City

How to Apply:

Apply at Bossjob!

 

Apply at Bossjob.ph today!

RTA Executive

Tech Mahindra
TECH MAHINDRA VCUSTOMER (CEBU)

vCustomer is an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better. vCustomer is a leading provider of cost effective customer care solutions.

vCustomer Philippines goes beyond the basic value propositions of lower cost by adding tangible, measurable value to clients in many industries including Retail, Technology, Telecommunication and Hospitality. vCustomer Philippines uses state-of-the-art technology, manpower expertise, best practices and analytics to enhance the performance of your business. Based in Kirkland, Washington, USA, vCustomer delivers quality operations from its state-of-the-art facilities across the globe.

vCustomer owns and operates over a secure, reliable, private and scalable computing and communication system. Continuous system monitoring combined with stringent quality and security policies, using ISO 27001 certification and standards ensure customer’s data privacy and service continuity. Extensive expertise in telephony systems and application development guarantees high availability of technology resources.

Overview
This is the official Tech Mahindra page. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

Connect with us on www.techmahindra.com

We are part of the Mahindra Group, a USD 20.7 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. It enjoys a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world’s largest tractor company, by volume. It also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 2,40,000 people across 100 countries.