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Medical Operations Specialist – Nurse

Description:

We are seeking experienced nurses with excellent customer service skills for our Manila office. This role will staff both emergency and general access telephone lines while providing exceptional customer service to both current and potential members.

Please note, this is for shifting schedule on morning and night shift. 

RESPONSIBILITIES

  • Staff emergency and general access telephone lines in our operations center
  • Respond to member health events and member/potential member inquiries via telephone and email;
  • Obtain and evaluate all relevant information to handle inquiries
  • Enroll, renew and upgrade retail customers, processing credit card and other payment information
  • Effectively describe the nature and scope of Global Rescue services
  • Manage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals (includes air, ground, sea, etc.)
  • Follow, maintain and improve protocol, process and quality standards for patient response and transport
  • Execute assigned non-operational general office tasks with diligence and precision



Requirements:

IDEAL QUALIFICATIONS



  • Registered Nurse or Paramedic with 3+ years of experience
  • 1+ years of customer service experience
  • Medical hotline experience preferred
  • College degree
  • Must be well-spoken and well-written
  • Basic computer skills required
  • Highly energetic and motivated to succeed
  • Mission focused orientation, interest in “doing whatever it takes” to help those in need
  • Attention to detail and follow-through
  • Efficient time management and organizational skills

Compensation: salary based on experience + bonus + benefits

Salary: ₱40000 - ₱50000
Address: 19/F One San Miguel Avenue, San Miguel Ave. cor. Shaw Blvd. Ortigas, Pasig City