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MIS Analyst

Description:

The MIS Analyst is mainly responsible for the smooth running of computer systems and ensuring users get optimize performance from it. He/she monitors and maintains the computer systems and networks of an organization.

 

Successful candidates in this role are driven, innovative, and customer-oriented collaborators who enjoys creating delightful experiences for the user, all while optimizing the efficiency of the IT environment. 

 

Responsibilities:  

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation and relevant reports 
  • Follow diagrams and written instructions to repair a fault or set up a system 
  • Support the roll-out of new applications 
  • Set up new users’ accounts and profiles and deal with password issues 
  • Respond within agreed time limits to call-outs 
  • Prioritize and manage many open cases at one time 
  • Test and evaluate new technology



Requirements:

  • Graduate of any relevant university/college degree
  • 1 to 3 years experience in a Technical Support role 
  • Demonstrated technical and people support skills in a IT operations environment
  • Strong knowledge in computer, network, and application setup
  • Adaptable to dynamic environment, changes in technology, and security requirements
  • Willing to learn new technologies
  • Willing to work extended hours and holidays as required
  • A natural with multi tasking & stretch goals in a fast-paced tech startup environment
  • Strong command of verbal and written English

Salary: ₱20000 - ₱25000
Address: Unit B, 7th Floor, Electra House Building 115-117, Esteban Corner V.A Rufino Streets, Legazpi Village