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IT Service Desk

Description:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs



Requirements:

  • Vocational or Undergraduates of any course
  • Must be comfortable for shifting schedule
  • Excellent communication skills
  • Can start ASAP

Salary: ₱10000 - ₱15000
Address: Manila