IT Infrastructure Operations Manager – Taguig City, NCR


Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

The incumbent will be responsible for compute support operations (Windows, VMware, Linux, Unix). We are looking for a seasoned IT Infrastructure Operations Manager who has expertise on Hyper-Converged Infrastructure, VMware suite & VCF in addition to Windows, Unix Server skill set. We also need a leader who will demonstrate solid credentials around driving transitions and automation initiatives in collaboration with engineering teams. Also, the Systems Management Manager must be an engaging people manager for the Intel Operations function.
Additionally, this role also demands that the incumbent brings a solid operational rigor especially around driving P1, P2 war-room situations and in customer centric activities, thus acting as the face of the team.

Individuals having solid technical credentials will be considered. Technical certifications for Windows, VMWare, Unix are preferable. Aside from the people management role, the incumbent must strike a fine balance between providing technical guidance to the team and operationally managing the team.

Team Responsibilities: Configuration, administration, support, and troubleshooting of Windows Server 2008/2012/2016, Linux 6,7,8 and ESXi VMWare operating systems for servers across the US and abroad. Manning of the team pager to respond to Priority break/fix issues. Perform back-up success/failure validations using TSM, TSMVE and IBM spv4. Perform customer initiated and audit driven file restores. Research and resolve server capacity issues. Respond to and complete incident (break/fix) and service request tickets from customers. Provide problem identification, diagnosis and resolution of problems. Configure server software, hardware and peripheral devices to resolve issues. Work with the following technologies including but not limited to Wintel Server 2008/2012/2016; HP Server Hardware; Cisco UCS; HP SIM, HP OpenView, Dell, HP Server Automation.

Primary Responsibilities:

  • People Management for a team of 6-8 System Analysts including performance review, training, hiring

  • Review and identify gaps in process, procedures and ability to correct/articulate changes

  • Manage stakeholder expectations

  • Performs intraday management analysis. Analyzes and interprets day-end performance reports of the different service area and translates information into action plans

  • Forward looking in terms of finding opportunities for Automation, CI/CD pipeline and DevOps

  • Provides input for continuous service improvements

  • Experience in analyzing the KPIs and trends and connect it to actionable

  • Troubleshoot and drive resolution of hardware/software/system problems and issues

  • Develop, utilize, and maintain system/process documentation and reports

  • Provide reliable financial forecasts to management

  • Be able to communicate the direct value our capabilities can provide to our business partners and customers

  • Implement best practices and promote innovation and drive end to end automation of services

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so


Required Qualifications:

  • Bachelor’s degree with 12+ years of professional experience in the IT industry
  • Hands-on Technical SME for Windows, VMWare, and Linux Domain in the past
  • 10+ years with Wintel Server 2008/2012/2016 administration and strong knowledge of Linux based systems
  • At least 5+ years of experience in VMWare
  • At least 5+ years of experience of leadership and people management, performance review, hiring, training and coaching
  • Experience working in an environment that serviced/monitored a large number of servers
  • Experience in implementing Agile & DevOps methodologies
  • Prior experience in planning & supervision for the development of staff
  • Demonstrate strong expertise in Remote Infrastructure Management
  • Strong analytical, organizational, and time management skills
  • Good understanding of IT Service Lifecycle and different process involved in Infrastructure Management services
  • Understand project management methods
  • Advanced communication skills both verbal and written
  • Ability to deliver against Service Desk KPIs and service levels
  • ITIL V4 Certified (well versed with ITIL concepts such as Incident, Change, and Problem Management)
  • Worked in 24×7 support model
  • Strong proven background in running an IT infrastructure operations of a large and complex organization

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: IT Infrastructure Operations Manager, IT Infrastructure, Manager, Supervisor, Team Lead, SME, Subject Matter Expert, Windows, VMWare, Linux, Wintel Server 2008, Wintel Server 2016, Wintel Server 2012, Taguig City, NCR, National Capital Region

Salary: ₱15000 - ₱25000
Address: Taguig, Philippines