Helpdesk Support Representative – With Linux background


We are a BPO company. The job mainstream is to support software used by financial institutions and bankers.



Candidates will be focused on providing great service to financial technology solutions and service company, specifically in SQL or computer networking.



· Provide high level and fundamental technical support by phone and via email.

· Provide functional and technical support for internal teams

· Identify and interpret client needs and determine appropriate action.

· Interpret and validate technical issues, follow-up and test solutions.

· Create and maintain all communication related to client issues including: defect and

change request submission, status memos, logging of support incidents, and

procedural or operation documentation.

· Provide extensive, detailed instructional documentation externally and internally.

· Absorb and stay current with changes to both the financial and technical global area.



· Salary: 34-40K + HMO and company benefits

· 13th month pay, leave credits

· Above standard holiday and OT rate

· Friendly environment and surprise perks

· Onsite job w/ free shuttle service within NCR and near by cities



· We accept applicants with either Information Technology/Computer Science background

· Accounting/Finance background is a plus

· Candidates w/ IT background, you need to have at least one year or more experience with SQL, Databases, Networking or Automation.

· Preferably familiar with the use of Excel formula or macro

· Excellent written and oral English communication skills with a strong attention to details

· Proven aptitude to learn complex technical, financial and theoretical information in a timely manner.

Salary: ₱35000 - ₱40000
Address: 11th F ADP Building, Glorrietta 2, Makati City