Helpdesk Support Representative – With Linux background

Description:

We are a BPO company. The job mainstream is to support software used by financial institutions and bankers.

BRIEF DESCRIPTION:

Candidates will be focused on providing great service to financial technology solutions and service company, specifically in SQL or computer networking.

JOB DUTIES AND RESPONSIBILITIES:

· Provide high level and fundamental technical support by phone and via email.

· Provide functional and technical support for internal teams

· Identify and interpret client needs and determine appropriate action.

· Interpret and validate technical issues, follow-up and test solutions.

· Create and maintain all communication related to client issues including: defect and

change request submission, status memos, logging of support incidents, and

procedural or operation documentation.

· Provide extensive, detailed instructional documentation externally and internally.

· Absorb and stay current with changes to both the financial and technical global area.

 BENEFITS:

· Salary: 34-40K + HMO and company benefits

· 13th month pay, leave credits

· Above standard holiday and OT rate

· Friendly environment and surprise perks

· Onsite job w/ free shuttle service within NCR and near by cities

Requirements:

SKILLS/QUALIFICATIONS:

· We accept applicants with either Information Technology/Computer Science background

· Accounting/Finance background is a plus

· Candidates w/ IT background, you need to have at least one year or more experience with SQL, Databases, Networking or Automation.

· Preferably familiar with the use of Excel formula or macro

· Excellent written and oral English communication skills with a strong attention to details

· Proven aptitude to learn complex technical, financial and theoretical information in a timely manner.