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Helpdesk Officer (Linux, SQL, Crystal Reports) | Up to 35K

Description:

Primary responsibilities are, but not limited to:

  • Answering inbound support calls and emails to assist users with access/usage issues (reactive support)
  • Outbound calls to users when we see error logs prior to them making a call to us (proactive support)
  • Willing to work graveyard and weekend shifts
  • Assist in project work and customer rollouts as required
  • Offer other technical support as required
  • Take ownership of assigned tasks and see through to resolution



Requirements:

Requirements:

  • Tertiary education in Computer Sciences or IT or equivalent experience
  • Experience in database management is a requirement
  • 3-5 years of strong direct customer service experience in a software or technical environment, ideally while working as a software vendor
  • Proven experience in delivering a high degree of customer service and effectively problem solve in an “out-of-the-box” way, utilizing appropriate interpersonal skills to engage with difficult customers
  • Intermediate knowledge and experience with Oracle (be able to write SQL queries)
  • Familiarity with Linux, SQL, and Crystal Reports
  • Strong verbal and written communication skills; communicates effectively with team and management – provides clear information/instructions & listens effectively
  • Self-motivated team player with the ability to work calmly under pressure, to meet tight deadlines, and see tasks through to completion with minimal supervision
  • Attention to detail as well as a high degree of accuracy in data entry; the ability to ensure that customer requirement is recorded exactly as specified
  • Possess a high level of organizational skills, can manage own time and tasks to completion
  • “Can-do” attitude and leads by example
  • Display initiative and the ability to multitask

 

Preferred:

  • Zendesk and/or Jira experience
  • Experience with manufacturing and logistics organizations as customers
  • Advanced knowledge and experience with Oracle (be able to write advanced SQL queries)
  • Ability to completely build a Red Hat server from scratch
  • Software development experience 

Salary: ₱30000 - ₱35000
Address: 17th & 18th floor Robisons Cyberscape Gamma, Topaz and Ruby Road, Ortigas Center, Pasig City