Pinoy Jobs
search

Group Leader – Operations

Description:

Responsibilities

·    Responsible in supervising and coaching Trainers and establishes performance expectations and conducts evaluations based on expectations

·    Assists the Training AM/Manager with training logistics

·    Manages training attrition and throughput with the help of the Training AM/Manager as per process guidelines

·    Creates and monitors projects to improve training processes

·    Review, update and provide recommendations on the training materials, curriculum and modules

·    Responsible for conducting and delivering end-to-end training to new hires and evaluate their performance based on their competencies whenever necessary

·    Document Training reports, trackers, dashboards etc.

·    Conduct Pre & Post assessment to identify any red flags (if any)

·    Generate and maintain regular reports

·    Understand process requirement

·    Conduct regular audits to check training effectiveness

·    Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality



Requirements:

Requirements

*Preferred: Candidate must possess at least a Bachelor’s/College Degree , any field.

*At least 1-2 year(s) of working experience in the related field/similar capacity is required for this position.

*At least 3 years experience handling Operations

*Excellent written and verbal communication skills

*Must possess good presentation skills

*Excellent Organizational and planning skills

*Good understanding of Group Dynamics (diversity)

*Analytic and Results Oriented

Salary: ₱35000 - ₱40000
Address: 6F ebloc 3 IT Park Apas Cebu City

How to Apply:

Apply at Bossjob!

 

Apply at Bossjob.ph today!

Group Leader – Operations

Tech Mahindra
TECH MAHINDRA VCUSTOMER (CEBU)

vCustomer is an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better. vCustomer is a leading provider of cost effective customer care solutions.

vCustomer Philippines goes beyond the basic value propositions of lower cost by adding tangible, measurable value to clients in many industries including Retail, Technology, Telecommunication and Hospitality. vCustomer Philippines uses state-of-the-art technology, manpower expertise, best practices and analytics to enhance the performance of your business. Based in Kirkland, Washington, USA, vCustomer delivers quality operations from its state-of-the-art facilities across the globe.

vCustomer owns and operates over a secure, reliable, private and scalable computing and communication system. Continuous system monitoring combined with stringent quality and security policies, using ISO 27001 certification and standards ensure customer’s data privacy and service continuity. Extensive expertise in telephony systems and application development guarantees high availability of technology resources.

Overview
This is the official Tech Mahindra page. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 131,500+ professionals across 90 countries, helping 946 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

Connect with us on www.techmahindra.com

We are part of the Mahindra Group, a USD 20.7 billion federation of companies that enables people to rise through innovative mobility solutions, driving rural prosperity, enhancing urban living, nurturing new businesses and fostering communities. It enjoys a leadership position in utility vehicles, information technology, financial services and vacation ownership in India and is the world’s largest tractor company, by volume. It also enjoys a strong presence in agribusiness, aerospace, commercial vehicles, components, defense, logistics, real estate, renewable energy, speedboats and steel, amongst other businesses. Headquartered in India, Mahindra employs over 2,40,000 people across 100 countries.