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German Speaker – Customer Support Advisor

Description:

Job Description

Main Activities & Responsibilities:

  • Handling customer inquiries via chat/email/phone; including but not limited to product-related (Sports, Casino, Poker) as well as cashier related matters
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service/quality standards to an agreed level

What we offer:



  • Great place to be
  • Free HMO Benefits
  • Php 100,000.00 Monthly Salary
  • Annual Bonus / Annual Increase (Pro-rata – subject to company’s performance)
  • Awesome team of very knowledgeable & supportive colleagues
  • A permanent work contract for 40 hours
  • Strong focus on personal and professional development, including in-house mentorship and e-learnings



Requirements:

Qualifications and Typical Experience:



  • Willingness and flexibility to work in the shifts
  • German and English language skills to a business-standard
  • Excellent written and verbal skills as well as high interpersonal skill level
  • Calm manner and able to work under pressure and be confident in answering a wide range of customer enquiries
  • Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
  • A flexible, creative, and driven personality
  • General computer knowledge (MS Office, Internet)
  • Interest in Sports, Casino and Poker products could be a benefit, relevant training will be provided

Salary: ₱95000 - ₱100000
Address: Double Dragon Plaza, Pasay City