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ERP Sales Consultant

Description:

FACT India is looking for a competent and enthusiastic Application Support and Implementation (Solution) Consultant to join our fast-paced, professional and friendly team of Application Support and Implementation Consultants working in a friendly and professional environment.

About You

You are a creative problem solver with sound interpersonal skills and a friendly manner. You will provide practical assistance and advice to clients and users over the telephone, by email and remote connection. You are focused with a comprehensive understanding of dealing with a wide variety of application software support requests.

Key Responsibilities

Implementation & Training :

  • Project Implementation from Kick-Off to Go Live
  • Requirement Gathering & Business Process Mapping
  • System Setup, Configuration & Implementation
  • FRD Documentation
  • End-User Training

Helpdesk & Support Activities :

  • Attend to Inbound & Outbound Helpdesk requests via Email & Phone etc
  • Post Implementation Support
  • Ability to develop loyal, ongoing relationships with customers
  • Maintain high degree of customer engagement and satisfaction
  • Responsible for retention and up-selling to current clients
  • Diligently follow-up on renewal of Annual Maintenance Plans

Pre-Sales & Project Scoping:

  • Product Demonstration 
  • Assist the Sales Team in
  • Project Scoping
  • Documenting Proposals & RFP responses
  • Sales-To-Implementation Project Handover Documentation

You may visit clients onsite for implementation and training on new projects as well as for existing clients.



Requirements:

  • Bachelor’s Degree 
  • At least 2 years of prior experience with ERP software either at a reseller, consultancy or vendor, or in an internal helpdesk or software support role with an end user.
  • Comprehensive understanding of ERP and Accounting Software Systems or strong foundational Accounting knowledge
  • Good communication skills
  • An eye for details and strong analytical skills 
  • Ability to work independently and proactively
  • Able to learn new software (FACT ERP.NG) quickly and thoroughly
  • Will need to travel ~25% of the month for client training and implementation (Not during COVID) 

Nice to have 

  • Strong accounting knowledge
  • 3+ years experience in ERP Sales & Client Management

Salary: ₱20000 - ₱40000
Address: 2702 Antel Global Corporate Center Julia Vargas Avenue, Ortigas Center Pasig City 1605, Philippines