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E-mail Customer Support Specialist

Description:

At Paymentwall, it’s our business to make sure every customer’s payment experience is exceptional. As a Customer Support Specialist, your main mission is to nurture positive relationships with out customers from all over the world by resolving their payments-related inquiries within the shortest time possible. You will work cross-functionally with other Paymentwall teams to deliver sustainable and practical win-win solutions to customers, every time.

What you’ll do

  • Analyze and investigate end-user issues and concerns using data and tolls available,
  • Respond by email to inbound customer issues on queue while keeping set service levels in check;
  • Document case-related information and track progress of escalations made, if any;
  • Proactively recomment alternatives to solutions for customer complaints and refer to the appropriate team, if needed;
  • Identify gaps in customer support processes and tools, and recomment improvements to take customer/end-user experience to a higher level.



Requirements:

Customer Support Specialist (E-mail Support)

– Must have completed any 4-yr or 2-yr course

– With experience in providing customer support by phone, email or chat

If interested, please send your CV at

You may also visit our website for more details: https://www.paymentwall.com/en/careers/manila

Thanks!

Salary: ₱20000 - ₱25000
Address: Valero Street, Salcedo Village, Makati City, Valero Street, Salcedo Village