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E-Commerce Operations Manager

Description:

DUTIES & RESPONSIBILITIES

  • Ensure policies and procedures implemented by the E-commerce Department and Operations Department are complied with at all times
  • Ensure all online operational challenges are communicated between the E-commerce Department and Operations Department for proper and urgent handling

OPERATIONS

  • Work closely with Online Retail Managers in handling online operations of the clubs for the in-house delivery methods including but not limited to inventory issues, logistics issues, online price issues and returns
  • Work closely with Online Retail Managers in overseeing performances of e-commerce partners including but not limited to utilization of staging area, technology issues and returns
  • Arrange meetings as necessary to discuss challenges to improve customer experience

E-COMMERCE DEPARTMENT

  • Work closely with E-Commerce Manager in assessing and implementing improved processes and new technologies
  • Work closely with Product team on product listing, price and inventory issues
  • Work closely with Marketing team on implementation of promotions
  • Work closely with Customer Service team on customer concerns

E-COMMERCE ONLINE PARTNERS

  • Ensure smooth activation of new participating clubs under E-commerce Partners including but not limited to user acceptance testing, onboarding requirements, and serviceable locations
  • Ensure all concerns and challenges are resolved in a timely manner through close coordination with Online Retail Managers and E-commerce Partners including but not limited to app or technology issues, movement of personnel, onboarding of new personnel and misconduct of shoppers and riders such as misdemeanor, fraud and noncompliance to club policies
  • Arrange meetings as necessary to discuss challenges to improve customer experience



Requirements:

  • Degree holder of any course
  • 3 to 5-year experience in retail and/or E-Commerce operations
  • Strong customer service with excellent interpersonal skills
  • Knowledgeable on company policies (P&P) and systems (MMS, ARC BI)
  • Must be willing to work on early hours, on weekends, and in shifting schedule
  • Will need to be available over certain holidays and/or during digital campaigns
  • Amenable to work in Parañaque
  • Can start ASAP

Salary: ₱30000 - ₱40000
Address: Ninoy Aquino Ave. Brgy. Sto Niño Sucat, Paranaque City

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