Documentation Specialist



We are seeking an experienced Documentation Specialist who will work closely with and take direction from the Business Process Manager in helping ensure the efficiency of our business operations and create and implement changes or improvements as needed. The Documentation Specialist should assist with the documentation of new and existing processes and improvements and provide project coordination support to the Business Process Manager in terms of running the continuous improvement program, which includes monitoring a database of process improvement projects and working with various stakeholders to ensure project deliverables are completed based on agreed timelines.


  • Assist with the evaluation of existing business processes
  • Map current and future state processes Coordinate with various stakeholders to ensure timely project completion
  • Assist with conducting process gap analyses with subject matter experts under the guidance and direction of the Business Process Manager
  • Update department-specific process documents
  • Assist with process-specific training, as needed 


  • Integrity
  • Works hard
  • Hungry for achievement
  • Team player



  • 2 to 3 years in the same field
  • Practical experience in writing procedures and developing workflow diagrams and training materials
  • Possesses strong written and oral communication skills, as he/she is responsible for creating documents, interacting with various stakeholders in and outside the organization and training employees, as needed
  • Detail-oriented problem-solver who can employ critical thinking and time management skills and can effectively work both independently and in teams
  • Should be familiar with all phases of project management, able to work with people of diverse backgrounds
  • Familiar with process mapping tools such as Visio, Lucid chart or any other similar tool
  • Familiar with Kaizen and Lean Six Sigma 
  • Bachelor’s degree in any field, but preferably in business management, administration, communications, or related field
  • Windows Operating System 8 or higher
  • Wired DSL Internet connection with minimum 5MBPS
  • Back-up for power outages and internet interruptions 


  • Monday to Friday | 9:00 AM – 5:00 PM EST/DST


Are you looking to transition to a job that lets you work from home permanently? An international and diverse work atmosphere? A chance to be part of a fast-growing company and the next success story? If so, you’ve come to the right place! Below are some of the benefits that we offer:

  • Birthday Bonus
  • Medical allowance
  • Paid holidays (US and PH)
  • Paid Vacation and Sick Leave
  • Profit Sharing
  • Year-end bonus (13th month pay)
  • Yearly performance appraisal

Salary: ₱30000 - ₱35000
Address: Homebased