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Digital Events Coordinator (Webinars & Virtual Events)

Description:

About the Role:

The purpose of the Digital Event Coordinator is to delight customers by ensuring the successful

and timely delivery of HR.com’s Webcasts and Virtual Events and increase client retention. You

will interface with key stakeholder groups comprised of HR.com leaders and peers as well as

external stakeholders – thought leaders, marketing, product, and sales leaders. The Digital

Event Coordinator responds to a wide variety of inquiries, including website postings, product

functionality, technical questions, and industry best practices consultation.

Key Accountabilities:

● Create/update customer profiles, company profiles, and webcast landing pages.

● Creates a relationship, educates and follows up with clients on key deliverables, due

dates, product time frames, new product features, enhancements, and industry best

practices

● Collaborates with internal groups such as sales, account partners and data teams to

ensure quality and timely service is delivered to clients

● Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries

● Communicates client feedback, high-level issues, and recommendations internally to

effect change and enhance service and product offerings

● Monitors Webcast success metrics including registrants and attendees

● Proactively communicates potential challenges & opportunities with clients and

management

● Develops a working knowledge of all HR.com products and services to outline features

and benefits

● Maximizes the use of technology and tools to streamline and organize your work:

collaboration, communication, and organization: G Suite of products (gmail, chat, sheets,

docs, slides, forms, etc), G Drive, CRM, Zoom, and Asana

● Knowing the HR.com’s Webcast and Virtual Event platform and tools inside and out to

provide training and technical support to customers



Requirements:

● 2+ years of experience in a client success role – person who knows that a happy and

successful client is the goal

● 2+ years with strong administrative and process skills

● Strong written and verbal communication skills

● Dedication and accountability – Comfortable virtually speaking to customers, presenters,

and thought leaders

● Strong organizational skills, adaptable to change and detail oriented

● Experience with G Suite of products and Asana is a plus

● Ideal experience using customer relationship databases

Location: Mandaue, Cebu Philippines

Send me your resume at with the subject “Application for <Job Title>”

Salary: ₱20000 - ₱25000
Address: Mandaue