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Customer Support Specialist

Description:

Your key responsibilities will include:

  • Answer inbound calls and emails within set service levels
  • Address customer inquiries or concerns relating to orders and order progress
  • Assist customers on billing and payment issues and payment extensions
  • Diagnose technical issues and help customers through to fix various technical problems
  • Assist in modem configuration
  • Provide technical support to ensure service is within acceptable range
  • Initiate outbound contact to resolve escalated concerns
  • Lodge Fault Tickets where necessary and appropriate
  • Coordinate with Internal and External technicians
  • Acknowledge and resolve customer complaints and escalate as needed
  • Ensure records are kept accurate and all interactions are documented
  • Provide feedback on current processes and accuracy of system tools to generate improvement



Requirements:

Your key responsibilities will include:

  • 1 YEAR EXPERIENCE IN A AUSTRALIAN TELCO ACCOUNT
  • Answer inbound calls and emails within set service levels
  • Address customer inquiries or concerns relating to orders and order progress
  • Assist customers on billing and payment issues and payment extensions
  • Diagnose technical issues and help customers through to fix various technical problems
  • Assist in modem configuration
  • Provide technical support to ensure service is within acceptable range
  • Initiate outbound contact to resolve escalated concerns
  • Lodge Fault Tickets where necessary and appropriate
  • Coordinate with Internal and External technicians
  • Acknowledge and resolve customer complaints and escalate as needed
  • Ensure records are kept accurate and all interactions are documented
  • Provide feedback on current processes and accuracy of system tools to generate improvement

Salary: ₱20000 - ₱25000
Address: Emerald Ave, Brgy. San Antonio Ortigas Center