Customer Service Representative | Bilingual English – Vietnamese w/ 20K Signing Bonus | BGC, Taguig City
We are hiring for Customer Service Representative Bilingual English – Vietnamese speaker to join our Healthcare team. Our Customer Service Representative Bilingual English – Vietnamese speaker is an integral role in the operations of our Manila office.
- Manage both inbound and outbound calls
- Attends to customers’ needs by answering product and service related queries
- Provides product overview and information about other services and offerings
- Suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the custome’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed
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Ideal candidates have:
- Preferably 1 year BPO experience specializing in Customer Service or equivalent
- Can speak and write fluently and confidently in traditional Vietnamese
- Healthcare Account background is not required but is highly desirable
- Good English communication skills and is able to follow verbal and written instructions
- Good Attention to details
- Must be willing to work in BGC, Taguig City
- Must be willing to work on shifting schedules (day, mid and night shift)
- Must be willing to work on weekends and holidays
Salary: ₱50000 - ₱85000
Address: Bench Building, 10th Floor Rizal Drive & 30th Street Bonifacio Global City