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Customer Service Expert/Technology Trainer

Description:

Innogreen Technologies Pty Ltd is a Perth, Australia based company that provides virtual 24/7 phone support to seniors to assist them with using Google voice assistants and smart home products.



Requirements:

Non-negotiable Requirements:

–         Stable Internet Connection (at least 5Mbps) and backup. No excuses will be tolerated for missing work!

–         Computer with webcam (Specs should be Intel Core i5 or higher).

Experience:

–         At least 2 years relevant previous experience in customer service, technical support or related field with any major Australian, USA or UK Telecommunications / IT company.

–         Sales Experience is a plus.

Skills:

–         Skilled in providing technical support over the phone.

–         Strong communication skills and IT fluency.

–         Ability to remain extremely patient with customers as our client base are all seniors.

–         Friendly, outgoing, and talkative personality.

–         Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

Main Duties/Responsibilities:

–         Provide over the phone support for tech related issues relating to their Google Assistant and/or smart home.

–         Provide ongoing training to seniors using the Training Manual that has been prepared by Innogreen’s in-house Speech Pathologist.

–         Option for candidates to also take Sales calls which will attract a commission on each successful sale.

Performance Goals:

–         Meet Service Level Agreement (SLA) targets.

–         Deal with clients, suppliers and other employees professionally at all times.

–         Generous bonuses paid for achieving SLA requirements and/or SLA targets.

* Include the following 3 attachments:

–         Copy of your CV with 3 active references

–         Current Speedtest.net results screenshot from your working location [http://www.speedtest.net/]

Short (up to 1 minute) video of yourself explaining, and what you love most about talking to seniors

Salary: ₱15000 - ₱25000
Address: Level 2, Building C/355 Scarborough Beach Rd, Osborne Park WA 6017