Customer Service Executive – Real Estate


We are looking for an experienced appointment setter to be a Pioneer employee for a great real estate company.

Full time position: Php 28,000-30,000 (+Night Differential)

Timezone: 9AM-6PM PST(Night Shift)

Location: Mandaluyong (near Boni MRT Station)

About Us:

Our established Real Estate and Lending offices are growing! With a focus on world-class client service, business growth, process, technology and culture, we are continuously setting the new standard for what real estate brokerage and lending services companies can achieve. Our lenders and real estate brokers are ranked in the top 1% in the United States, and are looking to leverage the latest cloud technologies to increase service levels and add more clientele to their book of business. We leverage a blend of technology and personal touch, through inside sales agents (ISAs), to create face to face meetings for our outside sales teams.


About You:

Humble, hard-working, learner, never problems-only solutions, the glass is ALWAYS half full kind of person. Displays passion, integrity, commitment and drive to deliver an experience that improves our clients’ financial lives. Is comfortable with ongoing change and learning new technology/processes and has a commitment to teamwork. These are the core values that make up our talented team. Do you align with these core values? If so, keep reading, if not, this won’t be the right fit. Our clients are TOO IMPORTANT for anything less than someone that will hold themselves to these standards and values.


The Supports:

You will receive the support of our office and team of professionals. We also have one of the most robust xRM/CRM platforms in the industry. We use a true team model with real estate broker and loan officer specialists who each have a specific role to play in the client’s process of buying and selling a home. Our outside agents and lender teams handle the details required to service the client which will free you to focus on pre-qualifying leads and setting appointments.


What we’re looking for:

We’re looking for a driven, goal oriented professional that demonstrates exceptional telephone skills with the ability to set and close appointments over the phone with the willingness to spend the majority of the workday on the phone talking to people. #1 goal in this position is to set appointments every day! We need individuals to support the outside sales team in an effort to grow potential sales opportunities. An equally important part of the ISA role will be to spearhead re-engagement efforts with past clients to enhance customer service and earn repeat and referral business from these past clients.


Job Responsibilities

  • Prospect for new clients on a daily basis from various lead sources
  • Partake in training to level-up your skills and effectiveness in converting leads to appointments
  • Respond to inbound leads from all internet lead sources, sign calls, and etc.
  • Schedule appointments for Listing and Buyer Specialists
  • Input/manage client & lead databases
  • Conduct lead follow up & nurture leads until appointments are set
  • Practice and follow scripts to deliver the team value proposition and handle objections
  • Willing to be held accountable for goals & results.
  • Call past clients and our sphere of influence to ask for referrals.
  • Manage contact database system.
  • Manage 50+ new leads each week & work existing leads to convert into buying/listing appointments.
  • Achieve performance metrics and goals set by management.
  • Assist in tracking ‘Customer Care’ marketing initiatives for current and past clients

Job Specific Skills & Traits

  • Ability to block out distractions and listen intently to the conversation that is occurring.
  • Creates a sense of comfort and familiarity through their ability to build rapport.
  • Excellent organizational and time management skills, systematic, and detail-oriented.
  • Results oriented, high achiever, confident, competitive, high level work ethic, sense of urgency, and a closer mentality.
  • Solid understanding of computers, navigating the Internet and managing leads in a CRM.
  • Experience with Dynamics CRM is plus but not required, will train.
  • Career development and training focused.
  • Confident telephone voice and comfortable with selling over the phone
  • College degree is preferred but not required.
  • High level spoken and written English.

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers. Along with taking care of our clients, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
  • Is committed to advancing our tools, technology and ways of working. We always put our clients first to meet their evolving needs.
  • Believes in responsible growth and is dedicated to supporting individuals and families by connecting them to the lending and real estate investing they need to gain financial security.

We are more than just real estate and lending professionals. We are drivers within this newest reinvention of the real estate industry. We focus on selflessly serving our clients and creating raving fans by delivering the highest level of consumer experience. 


  • Excellent communication skills
  • With appointment setting experience
  • Real Estate industry experience is highly preferred

Salary: ₱25000 - ₱30000
Address: Penthouse Unit, Boni Avenue, Mandaluyong City, Mandaluyong, Mandaluyong