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Customer Care Representative

Description:

To shine in this position, you have the following competencies:

  • Maximum overall experience is 5-6 years
  • Minimum call center experience is of 1 year (inbound)
  • Maximum Call Center experience of 4 years
  • Fluency in English speaking and writing
  • Ability to handle 3 concurrent chats with customers
  • Very good written communication skills
  • Writing speed of 25 words per minute with an accuracy of 95%



Requirements:

As a service representative you will:

  • Receive telephone calls regarding inquiries from our customers
  • Get on 3 concurrent chat sessions with customers
  • Assess customer needs and address issues in a timely manner, meeting monitored productivity and quality objectives
  • Use on-line systems to gather information required and resolve issues
  • Track, monitor and resolve customer requests
  • Provide superior customer service by being proactive in meeting customer needs
  • Commitment to a scheduled environment
  • Available to work overtime during the peak periods
  • Flexibility to work during standard hours of operation….working night shifts
  • Contribute to maintain a positive, friendly and motivated environment within the team while adapting to our changing business needs

Salary: ₱20000 - ₱25000
Address: 8th Floor Sun Life Centre, 5th Avenue Corner Rizal Drive, BGC, Taguig City, Philippines