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Customer Care Associate

Description:

What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients. 

As a Teammate, you must:

Provide customer satisfaction and experience

Meet and exceed client mandated KPI’s (Key Performance Indicators)

Be aware of TaskUs policies and keep things confidential

Provide feedback to management concerning possible problems or areas of improvement

Participate in training to improve work performance

So, do you have what it takes to become a teammate? We’re looking for someone who: 

Is willing to work on shifting schedules

Has call experience (a plus but not required)

Has strong verbal, written & comprehension skills

Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications

Meets the typing requirement (40WPM for Voice & Non Voice)

Has critical thinking skills with a focus on issue resolution and customer satisfaction

Can multitask and has high attention to details

Is self-motivated, can work independently, and contribute to cross-functional and global teams

Is flexible and can quickly adjust to frequent process and information changes 

Can work under pressure 

We’re looking for new Teammates who are ready to be ridiculous with Us. Our virtual doors are open to more Ridiculous Humans!

Does this job allow hires to work fully remote? Only temporarily due to COVID-19. 

Are you this ridiculously good? Then TaskUs is for you. 



Requirements:

Can meet the technical requirements below: 

Operating System:  Windows 10 Genuine License

CPU: Intel or AMD

CPU Speed: 2.0 Ghz (2 cores) or 1.4 Ghz (4 cores)

RAM: 8GB

Hard Drive Available Space: 20GB

Graphics Resolution: 1024 x 768 pixels

Internet Speed: 5 mbps

Network Latency: Ping less than 60ms

Headset: With noise cancellation feature preferred

Webcam: Any

Salary: ₱10000 - ₱15000
Address: Meycauayan