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Communication/Product Trainer (non voice)

Description:

Responsibilities

• Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.

• Deliver and facilitate Pre-Process and Process Trainings

• Take up new hire Training batches

• Maintain attrition and throughput as per process guidelines

• Coach and counsel where-ever needed

• Document Training reports and trackers

• Conduct Pre & Post assessment to identify any red flags (if any)

• Provide feedback to specific areas of opportunity

• Provides Training Needs Analysis

• Coach associates on DSAT with a clear understanding of process requirement

• Generate and maintain regular reports

• Understand process requirement

• Conduct regular audits to check training effectiveness

• Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

• Helps in creating training modules/curriculum

• Other tasks that may be required/assigned by the supervisor/manager as required by the business



Requirements:

Requirements

• Preferred: Candidate must possess at least a Bachelor’s/College Degree, any field.

• At least 2 years of working experience in the related field is required for this position.

• Experience in handling a Logistics program (non voice) program is preferred

• Excellent written and verbal communication skills

• Must possess good presentation skills

• Excellent Organizational and planning skills

• Good understanding of Group Dynamics (diversity)

• Analytic and Results Oriented

Salary: ₱20000 - ₱30000
Address: 6th Floor eBloc 3, IT Park, Apas