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Collections Supervisor – Cebu City, Cebu

Description:

Ready for that next career move in billing, collections or customer service – to be a leader of a team?



If you are looking for a way to help others, while you put your billing or customer service skills to good use, this may be the career for you. As a leader of one of our medical collections teams, ensuring that we communicate, persuade and convey payment urgency is critical to the overall success of our company. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. This is no small opportunity. This is your life’s best work.(sm)


In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.


Primary Responsibilities:

  • Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives
  • Set priorities for the team to ensure task completion and performance goals for the team are achieved
  • Coordinate work activities of team with other supervisors, managers, and departments
  • Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
  • Provide regular coaching and feedback to team members, including formal corrective action as well as completing annual performance reviews
  • Identify and resolve operational problems using defined processes, expertise, and judgment
  • Provide expertise and support for escalated calls and/or situations from both internal and external customers
  • Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so



Requirements:


Required Qualifications:

  • Minimum 4 years Customer Service in a Call Center/BPO setting, Billing or Collections experience
  • Demonstrated proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
  • Proficient problem solving approach to quickly assess current state and formulate recommendations
  • Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
  • Demonstrated ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance


Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: Collections Supervisor, Medical Collections Representative, Collections Representative, Collection, Collections, Medical Collections, Customer Service, Customer Advocate, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, Customer Service Representative, CSR, Optum360, Cebu City, Cebu, Central Visayas

Salary: ₱15000 - ₱25000
Address: Cebu City, Philippines