search

Client Services Manager (Permanent Home-based)

Description:

THIS IS A PERMANENT WORK FROM HOME JOB

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS:



  • Manage the day-to-day planning, operation and problem-solving of a team of Client-VA pairs to meet with required targets set by clients
  • Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
  • Working with clients to help grow their businesses with the help of all services offered by REVA Global
  • Client-VA management
  • Manage clients and their needs in relation to the services REVA Global offers (Mitigating concerns, anticipating growth, identifying patterns, handling concerns, high-level escalations, negotiations, etc.)



Requirements:

QUALIFICATIONS:

  • A Bachelor’s Degree is (Preferred)
  • Must have at least 3 years experience in a management role and 2 years client services role
  • Can perform under pressure and work alongside high-level professionals in a team environment
  • Self-starter and highly-motivated
  • Excellent English communication skills
  • Is focused, organized and has a growth mindset
  • Ability to think outside the box: can understand requirements and create solutions if necessary
  • Must be efficient with MS Office applications and Google Suite

SYSTEM REQUIREMENTS:

PRIMARY

  • Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3
  • Computer Memory/RAM: at least 8.00 GB
  • Computer Operation System: at least Windows 7
  • Headset: Any USB type headset with noise-canceling feature

Salary: ₱50000 - ₱55000
Address: Homebased