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CUSTOMER CARE AGENTS

Description:

Purpose:

•Responds to customer queries, complaints, issues and concerns via voice and non-voice channels in adherence to the agreed business standards and metrics

•Analyzes customer issues and concerns and provide accurate solution/s.

AREAS OF RESPONSIBILITY

•Responds to customer queries, complaints, issues and concerns via voice and non-voice channels in accordance to the set targets and objectives

•Documents and reports all transactions transpired on a daily basis

•Administers after sales requests from the customer

•Applies technical knowledge and procedures in addressing customer concerns

•Coordinates with other departments if needed 

•Meets and exceeds personal/team KPIs



Requirements:

Education: Minimum Educational Qualifications for this position

Candidate must be at least Senior High/Vocational graduate or at least college level (2year undergraduate is accepted)

Relevant Experience:

Minimum 6 months to 1year experience in customer service or with related work experience (if new hire)

BPO experience is an advantage

Business Understanding:

Knowledge in efficiently responding to external customers via voice and non-voice channels in adherence to agreed business standards/metrics

Salary: ₱15000 - ₱20000
Address: Reliance IT Center, #99 E. Rodriguez St. Brgy. Ugong Pasig City