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Assistant Service Delivery Manager

Description:

  • Manage Philippines based 10 person call center team in teh onboarding and implementation of Client’s business processes/projects required to be outsourced.
  • Project management various projects, from marketing to sales to inventory management to accounting initiatives, etc. Accurately tracking and communicating updates on client’s workflow application, Asana.
  • Researching 3rd party providers for required business services (shipping, translation, etc.) teh client may need
  • Monitoring of specific goals and targets (scope, quality, budget, time) and continuous enhancements and adoption to new requirements from higher up in the chain of command
  • Overall coordination of program/projects management activities

Process Definition and Enhancement

  • Ensure continuous process and quality improvements
  • Document workflow and operational processes
  • Create and execute QA protocols of team processes
  • Determine when to escalate issues to management for resolution

Day-to-Day operations

  • Creation of weekly 10-person call center performance and project update report
  • Creation of weekly self-performance and project update report
  • Definition and creation of new reports from team members
  • Communicate with upper management on new and current projects/initiatives



Requirements:

Minimum Requirements:

  • Good verbal and written communication skills.
  • At least 2+ years of project management experience with demonstrable leadership ability
  • Experience and understanding of the modern office and project management software
  • Excellent time management skills, ability to manage multiple projects simultaneously, determine priorities
  • Action-oriented attitude and independent thinking with creative problem-solving skills

Salary: ₱25000 - ₱30000
Address: 111 Paseo Building, Paseo De Roxas Street, Makati City, Philippines