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Assistant Manager, Healthcare Collections – Cebu City, Cebu

Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.(sm)

Primary Responsibilities:

  • Coordinate, supervise and is accountable for the daily/weekly/monthly activities of team members
  • Set priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT 
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment 
  • Provide coaching and feedback to team members, including formal corrective action 
  • Conduct annual performance reviews for team members 
  • Provide expertise and customer service support to members, customers, and/or providers
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies
    in regards to flexibility or work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute
    discretion and without any limitation (implied or otherwise) on its ability to do so



Requirements:

Required Qualifications:

  • College Graduate
  • 5+ years of customer service experience in a BPO/Call Center setting analyzing and solving customer problems
  • 1+ years of experience as a supervisor
  • Prior stable work experience 
  • Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications 
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product 
  • Ability to remain focused and productive each day though tasks may be repetitive

Preferred Qualifications:

  • Preferably with working internet connection of at least 15 mbps in case of working from home. The following options are also available: 
            – Corporate internet subsidy for those within available and valid serviceable locations, subject to Company Policy 
            – Onsite work for those who are amenable to drive or commute to our office locations


Physical Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity


Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2020 Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Keywords: Assistant Manager, Assistant, Manager, Windows PC Applications, Supervisor, Cebu City, Cebu

Salary: ₱15000 - ₱25000
Address: Cebu City, Philippines