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Ascent Global Support Centre (AGSC) Customer Support Manager

Description:

  • Manage a team of customer support agents for Ascent Solutions’ products and services delivered to its customers.
  • Assess and manage the performance of individual agents through technical training, reviews and coaching.
  • Drive, monitor, and assess AGSC’s performance vis-a-vis the KPIs set for AGSC.
  • Provide weekly reports of AGSC’s performance and operations to Ascent Solutions Pte Ltd (Singapore) vis-a-vis the KPIs.
  • Take the initiative to propose or suggest new processes or ideas to continually improve AGSC operations.



Requirements:

  • At least 2 years experience as a customer support call center manager.
  • Preferably have at least 1 year experience with Customer Support work and software or solutions.
  • Good verbal and written communications skills (in English)
  • Proficient in Microsoft Office and Google Suite.
  • Proficient in Customer Support software or solutions – e.g. Freshdesk, ZOHO Desk, Redmine, Zendesk, Salesforce, etc.
  • Preferably have prior knowledge of GPS track-and-trace software platforms or solutions, such as Wialon and flespi software.
  • Minimum diploma in a technical /sales support vocation
  • Preferably degree in Engineering or Business Administration

Salary: ₱40000 - ₱45000
Address: 2F Export Southwing 4 PAIRPAGS Center, 1300 Pasay City, Philippines