START ON SEPTEMBER 15, 2014!!! TECHNICAL SUPPORT REPRESENTATIVES - Job Hiring

Job Overview

Date Posted: September 1, 2014
Category: Others Jobs
Job Title: START ON SEPTEMBER 15, 2014!!! TECHNICAL SUPPORT REPRESENTATIVES
Work Type: Fulltime
Salary: Confidential
Work Location: MAKATI AND MANDALUYONG CITY
Hiring Company: Sykes E-Recruitment
Company Website: https://careersph.sykes.com
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Job Description & Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides first line voice technical / customer service
Accountable for timely and accurate response to clients technical issues and concerns
Ensures quality and accuracy in all phone and ticket transactions
Ensures that all communication with customer is within the guidelines set by the account during training
Demonstrates a strong customer service orientation and takes responsibility for follow-up to insure customer needs and expectations are satisfied
Properly escalates issues that are irresolvable and not available on the knowledge base
Ensures that all tickets are properly logged in accordance to the account’s requirement
Reaches and maintains the level of customer service skills as required for the post
Ensures that client service levels are achieved as communicated by the Account Manager
Continuously improves product know-how
Adheres to account and company policies
Adheres to schedule given or assigned to
Attends trainings, workshops, and focus group discussion

How to Apply

APPLY AND START ASAP AT https://careersph.sykes.com

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